Shipping policy

ZillyO — Shipping Policy

Effective October 20, 2026

Scope. This policy applies to physical products purchased through ZillyO.com, across all ZillyO collections. Items may be produced on demand, made to order, or shipped from available stock. Different items in the same order may have different fulfillment partners.

Processing and production. Preparation time varies by product and fulfillment partner. Made-to-order items require production before shipping. Any processing or shipment timeframe stated on the product page or at checkout applies to that purchase. If no shipment timeframe is stated, we expect to ship within 30 days after receiving a properly completed order, as required for most U.S. online merchandise sales.

Shipping rates and destinations. Available shipping destinations, services, and charges are displayed at checkout before payment. Rates can differ according to items ordered, shipping address, and fulfillment partner. Selecting faster carrier shipping does not necessarily shorten a product’s preparation or production time.

Delivery and tracking. Delivery estimates, when shown, are separate from preparation time. Carrier transit times can vary due to location, weather, holidays, and service interruptions. Tracking information will generally be emailed when a shipment is dispatched and tracking is available.

Multiple shipments. Items purchased together may arrive in separate packages, possibly with different carriers and tracking numbers.

Address accuracy. Please check the shipping address before placing an order. If you notice an error, contact us immediately. Address corrections may not be possible once an item enters production or ships. Any additional charge must be handled in accordance with applicable law.

Delays and cancellations. If we cannot ship by the promised date—or, when no date was stated, within the legally applicable period—we will notify you and provide the option to consent to a revised shipment date or cancel for a prompt refund, as required by law. We will not treat a general “no cancellations” rule as overriding these rights. Where a full refund is legally required for an unshipped order, it will include payments for the unshipped merchandise and applicable shipping charges.

Lost or incorrect deliveries. For a missing, delayed, or incorrectly delivered order, email zillyollc@gmail.com with your order number. We will investigate with the relevant fulfillment partner or carrier and provide an appropriate resolution under applicable law.

Questions. Email zillyollc@gmail.com. This policy does not limit any rights provided by applicable consumer-protection law.