Refund policy

ZillyO — Return & Refund Policy

Effective October 20, 2026

Scope. This policy applies to products purchased through ZillyO.com unless a product page clearly states different terms. It covers current and future ZillyO collections, including made-to-order items and stocked merchandise.

Change of mind and customer-selected options. We generally do not accept voluntary returns or exchanges for a change of mind, an incorrectly selected size or color, or other personal preferences, unless a product listing expressly allows them or applicable law requires otherwise. Review product descriptions, measurements, and selected options before ordering. Statutory rights for eligible returns are not waived by this policy.

Damaged, defective, misprinted, or incorrect merchandise. If an item arrives damaged, defective, misprinted, or materially different from what you ordered or what was described, email zillyollc@gmail.com as soon as reasonably possible, preferably within 30 days of delivery. Include your order number, an explanation, and photographs if available. The requested 30-day reporting window does not shorten any legally required remedy period.

Resolution of product problems. We will review the issue and offer an appropriate remedy, which may include a replacement, repair where appropriate, or refund, consistent with applicable law. If we are responsible for an incorrect or defective item, we will cover required return shipping rather than charging you to correct our error.

Order cancellation. Contact us promptly if you want to change or cancel an order. Changes may not be possible once production or fulfillment begins. However, the right to cancel and receive a refund for an unshipped or delayed order when required by law remains in effect.

Lost or unfulfilled orders. Contact us if an order has not arrived or has not shipped as expected. We will investigate and provide the appropriate resolution. For qualifying shipping delays, you may choose cancellation and a prompt refund as required by law.

Return instructions. Do not mail items back without contacting us first. If a return is needed, we will provide the correct address and instructions, which may differ from the address printed on the package.

Refund processing. Approved refunds are generally sent to the original payment method. The time for the credit to appear depends on the payment provider. We will advise you if another legally permissible method is needed.

Legal rights. Nothing in this policy limits non-waivable consumer rights, including rights related to defective, misdescribed, or undelivered goods. Product-specific exceptions must be disclosed before purchase.

Customer support. zillyollc@gmail.com.